Donor management is relationship management. Every kiosk, QR, donate page, recurring gift, pledge, and live-event donation updates one record, so your team can thank, segment, renew, and report without building another spreadsheet.
Built for staff and supporters: one donor/contributor record, self-service receipts, recurring gifts, pledges, and lifecycle follow-up.
The job
Every major donor your organization relies on started with a single donation. The job of donor management is walking people along that path — noticing the first donation, saying thank you well, inviting the next step, and never letting a committed supporter quietly drift away.
One donation, one moment of trust — a relationship waiting to begin.
A recurring donation, a familiar name — part of your community of supporters.
Gives consistently, takes on pledges, and carries your mission to others.
Here's how Alora Giving does that job with you — one record per donor, segments that keep themselves current, a self-service portal donors love, automation your staff approves, and privacy your board can trust.
One record per donor
Kiosk at Friday's gala, donate page on Tuesday, a live fundraising event in December — it's the same person, and Alora Giving knows it. Every donation across every enabled channel creates or updates one unified donor record. No data entry, ever.
Kiosk, donate page, website widget, donor portal, live fundraising event, or the included brand mobile app — wherever the donation arrives, the profile is created or updated instantly. One person, one record.
Every donation with date, amount, fund, and channel; lifetime totals, giving levels, and an auto-classified lifecycle stage — so your team knows exactly whom to thank personally.
Same person, two records? Matching profiles are flagged and merged with the full giving history preserved — and an audit trail of the merge.
Per-donor year-end statements and individual receipts generated straight from the record — country-aware for 501(c)(3), CRA, and UK Gift Aid flagging. No January spreadsheet marathon.
Segments & lifecycle stages
Lifecycle stages — new, active, at-risk, lapsed — classify themselves from real giving behaviour, and segments update as donors move. Nobody maintains a list. Describe who you're looking for in plain language and the AI builds the segment for you.
A first donation in the last 30 days — the moment a stranger becomes a supporter, and the moment a warm welcome matters most.
No donation in 90+ days. A warm, personal "we've missed you" — never a collections notice — with an easy way to give again.
Frequent donations, opened updates, event RSVPs — the people to invite to the annual dinner or thank with a personal call.
"Donors who gave over $100 to the scholarship fund last year but nothing in three months" — type it, and the AI turns it into conditions with a live preview count.
Pre-built segment templates — or describe your own and the AI builds it
The donor self-service portal
The single biggest gift you can give your team — and your donors. Every donor gets a private "My Giving" space where the things people used to call your office about, they now do themselves.
Passwordless sign-in
A donor enters their email address or phone number, receives a short code, and they're in. Their account was created automatically with their first donation — nothing to register, nothing to remember.
It's built for every supporter you have — the major donor who lives in email, the volunteer who lives on their phone, and the donor who would never reset a password. The same simple code every time, in any browser, on any device.
A code by email — or by text where SMS routing is available — is the entire sign-in
Pause, resume, or cancel a recurring donation; change the amount; swap the card — without a call to your office. The donor stays in control of their own giving.
Campaign pledges with live fulfilment progress — how much given, how much remains — and the next instalment one click away.
Individual donation receipts and per-donor year-end statements as PDFs, whenever the donor — or their tax preparer — needs them.
At checkout, donors can choose to cover the processing fees so the full amount of their donation reaches your mission.
Donors who support several Alora-powered organizations see all their giving on one dashboard — one sign-in, every receipt, every cause.
Lifecycle automation
The platform walks every donor through the whole arc, automatically — and the AI drafts every message in your organization's own voice. Cultural intelligence keeps the vocabulary right for each donor — donation, tzedakah, dana, or seva. Nothing goes out without your staff's approval.
A first donation arrives and a warm welcome series begins — introducing your programs to a brand-new supporter.
A culturally calibrated thank-you within the minute, receipt attached — warm, personal, never generic.
Journeys carry a first-time donor toward regular giving — follow-ups, impact updates, an invitation to a recurring donation.
Pledge reminders, renewal alerts, expiring cards flagged — committed giving kept on track before it slips.
When a regular donor goes quiet, a respectful win-back message is drafted — and waits for your approval before it sends.
Privacy & trust
Knowing your donors well means guarding what you know. Privacy and accountability are built into the data model — not bolted on.
Donors can mark any donation anonymous at checkout. The donation counts toward the campaign; the name stays off donor walls and leaderboards — dignity is a setting the donor controls.
Export-on-request, deletion-on-request, consent tracking. Donor records support export and deletion requests, not just the UI.
When a donor is deleted, their personal details are removed from donor-facing and staff read paths — while your financial totals and campaign history stay accurate and auditable.
Every donation, profile change, and role assignment recorded in a tamper-evident, hash-chained audit log — chain integrity automatically verified every 6 hours, exportable for your board and auditors.
What changes on Monday
Donor management done well doesn't add work — it removes it. Three standing items come off your team's to-do list for good.
Spend weeks compiling year-end statements
Per-donor year-end statements compile themselves and can be emailed automatically when tax season arrives — and any donor can download theirs from My Giving, any day of the year.
Field calls to change a recurring donation
Pause, resume, new amount, new card — donors handle it themselves in the portal, and the donor record updates instantly. Your team hears about it only if it wants to.
Reset forgotten passwords
Passwordless sign-in means there are no donor passwords — not to forget, not to reset, not to leak. A code by email or phone is the entire sign-in, every time.